Reference

Privacy Policy for your roqtoto account

Your roqtoto account data, wallet records, device checks, and cookie choices sit under one Privacy Policy before you open the lobby.

DANA wallet dataOVO payment checksGoPay account recordsQRIS scan logs
Browse lobby Read FAQ
roqtoto Privacy Policy for your roqtoto account
PRIVACY CONTACTS

Three ways to reach privacy support

Fast privacy help starts with the channel that matches your issue. Use live chat for account data questions, WhatsApp for identity checks, and email when you need a written record of a…

Live chat Open live chat from the account menu and choose Privacy Request. We ask for your username, registered phone number, and the data issue, then route the case to a privacy support person during 09:00-23:00 WIB.
WhatsApp check Message our WhatsApp support channel when you cannot log in but need help with account data. We verify the registered number first, then explain which privacy steps can be handled outside the account area.
Email record Send detailed requests to [email protected] when you need a written trail. Include your username, the payment rail involved such as DANA or QRIS, and the specific data you want checked.
DATA HANDLING

Six privacy controls inside your account

Privacy is not only a legal page; it shows up in the way your account behaves every day.

Account details

Your profile stores the details needed to run your account, including username, registered phone number, and contact email if supplied. To request a change, go to Account > Profile and contact support if a field is locked.

Device sessions

We record device type, browser, IP signal, and login time to spot unusual access. You can open Account > Security > Devices to see active sessions and ask support to close any you do not recognise.

Payment records

Wallet actions through DANA, OVO, GoPay, and QRIS create references, timestamps, and status data. We use those records to match your account ledger and to answer payment privacy questions without exposing full wallet credentials.

Cookies

Cookies keep your session active, remember basic language choices, and help us see whether pages load correctly. You can clear them through your browser settings, but you may need to log in again after clearing.

Retention periods

We keep account, wallet, and support records only as long as needed for operations, dispute handling, security checks, or legal duties. When a record is no longer needed, we delete it or reduce it so it no longer identifies you.

Request handling

For access, correction, export, or removal requests, we confirm the account first so we do not send your data to the wrong person. Email [email protected] if your request needs attachments or detailed context.

Privacy questions before you join

These answers focus only on how we handle your data under this Privacy Policy. They are written for Indonesia account flow, local wallet checks, device sessions, cookies, and privacy contact steps. If your case involves a specific transaction or login session, include the time, payment rail, and username when you contact us so we can trace the correct record.

We collect the details you enter, such as username, registered phone number, password data in protected form, and contact email if provided. We also collect login signals, wallet references, and support messages tied to your account.

We use payment references, timestamps, and status data to match your wallet actions with your account ledger. We do not need your full wallet login credentials, and support only checks the data needed for your request.

Yes. Start in Account > Profile for editable fields, then contact live chat if the field is locked. We verify the registered phone number before changing personal data so another person cannot alter your account.

Cookies keep your session active, remember basic page choices, and help us check whether login or wallet pages load correctly. If you clear cookies in your browser, you may need to enter your login details again.

Open Account > Security > Devices to view active sessions and recent login details where available. If you see a device you do not recognise, contact live chat during 09:00-23:00 WIB and ask us to check it.

We keep support messages while they are needed to answer your request, resolve account issues, and maintain records for operations or legal duties. When no longer needed, we delete them or reduce identifying details where possible.

Email [email protected] with your username, registered phone number, and the data request you want handled. For payment-related privacy requests, include whether the record involved DANA, OVO, GoPay, or QRIS.

Related Pages

roqtoto Indonesia About Us Register FAQ roqtoto Login